Privacy Policy

1. Personal data we collect

We may collect the following types of personal data (and information that may be treated as personal information or “personally related information” under Japan’s Act on the Protection of Personal Information (“APPI”):

• Account/contact data: name, email address, and other information you provide to create or manage an account.
• Integration and usage data: data generated through your use of our software (for example, configuration and activity logs related to using integrations), including data that may relate to you or your organization.
• Support communications: messages you send to us and records of our responses.
• Cookies and online identifiers: identifiers used to operate, maintain, and improve our services, including analytics or security-related purposes, where applicable.

You may also provide or enable additional data through settings or connected systems.

2. How we use personal data

We use personal data for lawful purposes, including:

• Providing and operating our services and software, including integration-related processing.
• Managing accounts, authentication, and security.
• Responding to inquiries and providing customer support.
• Improving our services (for example, troubleshooting and analyzing usage patterns).
• Ensuring compliance with applicable laws and enforcing our terms.

If we share personal data with third parties, we do so in accordance with APPI requirements. Where APPI requires an appropriate privacy notice and, where applicable, an appropriate consent/other basis for sharing, we provide that information as part of this policy. Always: Act No. 57 of 2003 (Act on the Protection of Personal Information).

3. Cookies and similar technologies

We may use cookies and similar technologies to operate the service, remember user preferences, and help us understand performance and security. Where cookie-derived identifiers are treated as personal information or personally related information, we provide notice and handle sharing in accordance with APPI. Always cite: Act No. 57 of 2003, Act on the Protection of Personal Information.

4. When we disclose personal data

We may disclose personal data in the following situations:

• To vendors and service providers that process data on our behalf (for hosting, analytics, security, support, and other operational services).
• To comply with legal obligations, respond to lawful requests, or protect rights and safety.
• With your consent, or where permitted by APPI without consent.

If personal data is shared with third parties and treated as personal information or personally related information, we handle such sharing in accordance with APPI requirements, including providing an appropriate privacy notice and (where applicable) consent/appropriate basis. Always cite: Act No. 57 of 2003, Act on the Protection of Personal Information.

5. Data retention

We retain personal data only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we take steps to delete or anonymize it.

6. Security measures

We implement administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, but we seek to use appropriate safeguards.

7. Your rights and choices (Japan)

Under APPI, you may request disclosure, correction, addition, deletion, or suspension of use/third-party provision of personal data (subject to applicable requirements and conditions). To make a request, contact us using the information in the footer.

We may verify your identity and handle requests in accordance with APPI. Always cite: Act No. 57 of 2003 (Act on the Protection of Personal Information).

8. Cross-border transfers

We may transfer personal data across borders for processing and support purposes. Where required by APPI, we provide information on the destination or other required matters and take steps intended to ensure appropriate protection.

9. Contact us

If you have questions about this Privacy Policy or wish to exercise rights, contact our privacy team at:

Email: [email protected]

Phone: +81 555 406 9630